By moving my site's hosting to Dreamhost, I had thought that I would no longer experience any downtime. I was wrong. But it wasn't Dreamhost who has caused another problem on my website - it's back to Philhosting.
At the end of June, I received an email blast from them reminding me of my domain's renewal set for July 29th. They sent reminders every 30 minutes, as it seems. I almost tagged them as JUNK.
I paid through PayPal on the 4th of July. I received an invoice confirmation email from Philhosting, on top of the transaction receipt from Paypal and 2Checkout (their partner). I logged on to the client area in Philhosting and confirmed that my account shows paid up until 2010.
I was secure in the knowledge that I wouldn't have to go through the hassle of domain renewal nor pay an outrageous fee for it.
Was I wrong!
What was even more wrong (if there's such a concept) is that you email support but there's no even "sorry for the incovenience." I call their phone number as listed on their website, but receive no customer support at all.
I was treated rudely, and was hung up on.
Granted, I was a little to brash myself, but all I wanted was for her to acknowledge that this is an inconvenience. I pointed out lapses in their process but all she told me was that it was the process they follow that customers are to email them a copy of the invoice from 2checkout.
Whoa! There was nothing in the email confirmation that instructed me to do that. I told her to suggest that they do but she didn't even sound as if she cared if customers were being inconvenienced by their process that nobody knew about.
For the record, they have no terms of use to speak of that would support what the girl told me. So I am sure this whole problem is not caused by any error or omission on my part.
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